Case Study – MIBN

HEALTH IT

A Case Study on a 10 Year Relationship

Case Description

For over 10 years MIBN has worked closely with Partnership for Community Care, a non-profit organization comprised of Primary Care Providers, Hospitals/Health Systems, and County Health Departments. P4CC’s mission is to provide improved healthcare for all Medicaid beneficiaries in rural North Carolina. They needed a Managed Services Provider that could empathize with their mission, and provide results.

Summary

P4CC’s Management Team wanted a reliable Managed IT Provider that would help them scale for business over the next decade. This was their baseline:

– Step One

The Baseline

Year One - The year we connected with P4CC
14 - Full time employees when P4CC first time contacted us.
One - Small Busineness Server to manage all IT infrastructure
Email Issues - The organization was facing redundant email issues
Antivirus - No antivirus to protect users from malware/ ransomware
Connectivity Issues - The users had issues sharing files and folders
No Scaling - No measures built in to help scale

– Step Two

Introductions

P4CC reached out to MIBN to get assistance with their network. MIBN was awarded the contract, and began working immediately.

Resolved Network Issues - Installed new cables / switched and redesigned the network.
Security - Set up antivirus, firewall, and multiple backups
Help Desk - Implemented a user ticketing system for the organization
IT Roadmap - MIBN created an IT roadmap for the organization's yearly IT goals

– Step Three

Expansion

In 5 years, P4CC’s work in rural North Carolina had grown tremendously and they needed to expand their office and increase staff size to fulfill the need.

Office Expansion - Partly due to a stronger IT infrastructure, P4CC was able to onboard more staff and grow internally
1st Branch Office - After growing their IT infrastructure, P4CC was able to open up a new branch office successfully
2nd Branch Office - After success of 1st branch offce, P4CC opened up second branch office.
No Connectivity Issues - All staff members were collaborating with eachother without any connectivity issues
Security - P4CC network was fully secure, HIPPA compliant, disaster recovery plan in-place.

– Step Four

Modernazie

Now P4CC is operating more efficiently and effectively than ever. After expanding consistently over the past decade, they have risen as a leader in non-profit medical care.