HEALTH IT

A CASE STUDY ON A 10 YEAR RELATIONSHIP

– CASE DESCRIPTION

For over 10 years MIBN has worked closely with Partnership for Community Care, a non-profit organization comprised of Primary Care Providers, Hospitals/Health Systems, and County Health Departments. P4CC’s mission is to provide improved healthcare for all Medicaid beneficiaries in rural North Carolina. They needed a Managed Services Provider that could empathize with their mission, and provide results.

Summary

P4CC’s Management Team wanted a reliable Managed IT Provider that would help them scale for business over the next decade. This was their baseline:

– Step One
The Baseline
  • 2006 - The year we connected with P4CC
  • 14 - Full time employees when P4CC first time contacted us.
  • One - Small Busineness Server to manage all IT infrastructure in the organization.
  • Email Issues - The organization was facing redundant email issues
  • Antivirus - No antivirus to protect users from malware and ransomware
  • Connectivity Issues - The users had issues sharing files and folders
  • No Scaling - No measures built in to help scale
– Step Two
Introductions

P4CC reached out to MIBN to get assistance with their network. MIBN was awarded the contract, and began working immediately.

  • Resolved Networrk Issues - Installed new cables / switched and redesigned the network.
  • Security - Set up antivirus, firewall, and multiple backups
  • Help Desk - Implemented a user ticketing system for the organization
  • IT Roadmap - MIBN created an IT roadmap for the organization's yearly IT goals
– Step Three
Expansion
By 2011, P4CC’s work in rural North Carolina had grown tremendously and they needed to expand their office and increase staff size to fulfill the need.
  • Office Expansion - Partly due to a stronger IT infrastructure, P4CC was able to onboard more staff and grow internally
  • 1st Branch Office - After growing their IT infrastructure, P4CC was able to open up a new branch office successfully
  • 2nd Branch Office - After success of 1st branch offce, P4CC opened up second branch office.
  • No Connectivity Issues - All staff members were collaborating with eachother without any connectivity issues
  • Security - P4CC network was fully secure, HIPPA compliant, disaster recovery plan in-place.
– Step Four
Modernazie
Now P4CC is operating more efficiently and effectively than ever. After expanding consistently over the past decade, they have risen as a leader in non-profit medical care.
  • 100+ Employees Strong - P4CC has grown to 100+ employees and continues to grow
  • Cloud-Based Email - Switched email completely to the cloud
  • SharePoint - MIBN switched the organization to Sharepoint
  • Voice Over IP - P4CC utilizes VoIP to communicate
  • Minized Capital Expediture - By switching to the cloud P4CC saved money
  • Work from Home - Staff can work from home due to a secured infrastructure

They Say

Claudette Jonson

“MIBN helps our organization stay proactive in managing our IT applications.”

Billy Wilson

“MIBN has been our service provide for over ten years. We are very happy and satisfied with their services.

Minta Bell

“MIBN is a great managed services company. They are professional, very responsive and prompt.

Jamie Alston

“With MIBN, I can make a phone call, immediately get a response, and start troubleshooting right away.”

Howard Ellington

“MIBN is a great company. They have alway met our needs and are very prmpt to respond to our requests.

Dr. Waheed Bajwa

“MIBN is great IT Consulting Company to work with”